Customer Service

ITG Futures is committed to creating open and accessible support for our customers. All the agents are trained to answer your questions about your account and all our available trading platforms. Our tech support and trade desk provides  assistance during regular business hours. In addition, below we have several help options available that provide quick and effective access to the information needed.

PHONE SUPPORT

Call Toll Free: (800) 350-2036 | Direct: (312) 279-8640. If calling during off-work hours leave us a voicemail. We will contact you as soon as we receive your message. Phone support is available from 8:30 AM - 5:30 PM M-F

LIVE CHAT

You can contact our support team for assistance through our Live Chat with just one click. Click on the Chat Botton at the bottom of the page to start the Chat.

SUPPORT FORUM

Interact with our support team, advanced developers, programmers and fellow traders around the world.
Visit Forum

REMOTE SUPPORT

It is a technology that allows ITG Futures technical representatives to connect to a client’s remote computer in a different location. We're using Adobe Connect technology.

EMAIL SUPPORT

Please feel free to send us an email at with any technical support questions. We will respond as soon as possible. Email: [email protected]

VIDEOS & GUIDES

We have a library of pre-recorded training videos designed to make your learning curve quick and enjoyable. View the Video Library

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ITG Capital Management, LLC (d.b.a ITG FUTURES) is an independent introducing broker|Registered CFTC|NFA Member. Our clearing partners are Clearing Members at CME, CBOT, COMEX, NYMEX, ICE-US, Eris Exchange, Eurex, and other commodity futures exchanges in Europe and Asia. 

Please read our Risk DisclosurePrivacy Policy, and GDRP Policy.

Contact Us

500 North Michigan Avenue
Suite 600
Chicago, IL 60611
Phone: (312) 279-8640
Fax: (312) 279-8641
MONDAY - FRIDAY
08:30 - 17:30
SATURDAY - SUNDAY
10:00 - 14:00

Trading Platforms

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Trading Platforms
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Futures Exchanges
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Futures | Options
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Dedicated Support